General Venue Policies
The list below highlights some of the general admittance and facility use policies.
REFUND POLICY: Tickets purchased at anytime are non-refundable; however they are transferable.
UPON ENTRY: All bags will be searched upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle or discard them into the appropriate trash receptacles at the entry gates.
Animals – Service:
Stage Left Entertainment policy is consistent with the ADA’s, and defines that a “service animal” is limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. Under the ADA, “comfort,” “therapy,” or “emotional support animals” do not meet the definition of a service animal.
SUBJECT TO CHANGE – The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a show cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Any guest that is violating venue policy or law will be ejected from the facility at the sole discretion of Management.
In the event of an emergency while on site- Stage Left Entertainment has trained paramedics to assist with any medical issues. First Aid is located at the entrance of venue near the, but any staff member with a radio can dispatch First Aid to the location needed. Charlotte City Police are on site during events as well, in the event additional assistance is needed. Stage Left Entertainment works to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days-www.facebook.com/
Guests are expected to behave respectfully and in accordance with venue policy and state laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction (see above Ejection policy). If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.
Lost or Stolen Tickets:
Please report any lost or stolen tickets to the individual shows Ticket company as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee. Please note we are only able to accommodate reprints for tickets that were purchased from an authorized retailer.
Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on or around the venue will be processed accordingly.
Re-Entry is not permitted at Stage Left Entertainment Shows. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket. *If you are ejected from the venue due to a policy violation there will be no re-entry allowed.
Videotaping is never permitted during events. Please see event specific information related to audio recording as some artists do allow audio recording.
All shows will go on rain or shine.
What You Can Bring Into The Venue
The following items are permissible to bring into the venue.
Cell phones are permitted in the venue
Drinking Water – Must be a factory-sealed bottle up to (1) gallon
Small snack food items in clear Ziploc bags (nothing that requires utensils or has bones)
Low Back Lawn Chairs (seat bottom lower than 9″ off the ground – measured from the front of the seat)
Sunscreen and bug spray in non aerosol cans
Blankets and tarps – no larger than 10′ x 10′
Stadium seating cushions
What You Cannot Bring InTo The Amphitheater
The following items are not permissible to bring into the venue.
Firearms or weapons of any kind, including mace
Large chairs (seat higher than 9″ off the ground – measured from the front of the seat.)
Beverages other than water – no soda, alcohol, juice or energy drinks
Electronics other than cell phones including but not limited to: laptops, iPads, Kindles, video games, etc.
Hard coolers or coolers on wheels
Baseballs, footballs, tennis balls, etc
Coolers of any size
Low back, low seat lawn chairs are allowed at venue. Lawn chairs with a seat higher than 9″ off the ground (measured from the front of the seat) are NOT permitted. Please note: lawn chairs may be prohibited at certain events upon artist request.
This Policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes at our box offices or in phone or email interactions you have with us.
We collect information from and about you.
Contact information. For example, we might collect your name and street address. We might also collect your phone number or email.
Payment and billing information. For example, we collect your credit card number and zip code when you buy a ticket.
Information you post. For example, we collect information you post in a public space on our website. We also collect information you post on a third-party social media site.
Demographic information. We may collect information like your age range, race, or gender. We may collect information about events you like or products you buy. We might collect this as part of a survey or from third parties, for example.
Other information. If you use our website, we may collect information about the browser you're using. We might look at what site you came from, or what site you visit when you leave us. We may collect information about your location, including your precise location. We may collect this using technology such as GPS and Wi-Fi. If you use our mobile app, we may also access your device’s location in the background. We may collect your device's unique identifier. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We might look at how often you use the app and where you downloaded it.
We collect information in different ways.
We collect information directly from you. For example, if you register for a promotion or buy tickets. We also collect information if you post a comment on our websites or ask us a question.
We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our mobile apps.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites or mobile applications. The third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our sites and apps may be posted to the social media platforms.
We use information as disclosed and described here.
We use information to respond to your requests or questions.For example, we might use your information to confirm your registration for an event or contest. You may give us your friend's information, for example, via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend’s information to provide services you requested. Your friend may contact us at Stageleft-usa.com to ask us to delete their information.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes.For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the Ad Choices section.
We may also use push notifications on our mobile apps. We may use push notifications and your location information on our mobile apps to send you alerts regarding local events.
We use information to send you transactional communications. For example, we might send you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
We use information as otherwise permitted by law or as we may notify you.
We keep personal information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and as otherwise required by law.
We may share information with third parties.
We will share information within the Stage Left Entertainment Company
We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our online registration process or who fulfill your purchases. Some vendors may be located outside of the United States.
We will share information with our business partners. This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
You have certain choices.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, visit My Account or follow the instructions in any promotional message you get from us. Your device settings should provide you with instructions on how to turn off push notifications. It may take about ten days to process your request. Don't worry! Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days.
You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone. Each push notification has an "unsubscribe" link.
These sites and apps are not intended for children.
Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us here. You can also write to us at the address listed at the end of this policy.
We use standard security measures.
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. If you think that an unauthorized account has been created using your name, contact us at the address below.
We store information both in and outside of the United States.
If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection of those in your country.
We may link to third party sites or services we don't control.
Feel free to contact us if you have more questions.
If you have any questions about this Policy or other privacy concerns, you can email us at www.Stageleft-usa.com. Please do not include your credit card number or other sensitive information in your email.
You can also write us at:
Stage Left Entertainment, LLC
6014 Walnut Loop Road
Charlotte, NC 28277
If you are not satisfied with our response, you can contact our third party dispute resolution provider here
What we will do if there is an update to this policy.
From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
REFUND POLICY: Tickets purchased at anytime are non-refundable; however they are transferable.